✨ NESTA BABY FREQUENTLY ASKED QUESTIONS (FAQ) ✨
CUSTOMER CARE & ORDER DISPATCH
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Q: WHERE ARE NESTA BABY ORDERS DISPATCHED FROM?
A: To guarantee uncompromising European quality control, all approved orders undergo a rigorous physical inspection and are dispatched from our centralized fulfillment facility located in Warsaw, Poland (EU). We do not outsource our standards, ensuring every garment arrives beautifully hand-packaged.
Q: HOW LONG WILL IT TAKE TO PROCESS AND SHIP MY ORDER?
A: Our shipping process is divided into two distinct phases:
• 1. STUDIO PROCESSING: Please allow 1 to 3 business days for our team to verify, quality-check, and securely secure your package.
• 2. COURIER TRANSIT: Once dispatched from Poland, delivery timelines typically range from 3 to 7 business days within European territories. Trackable courier shipping links will be sent natively to your email upon dispatch.
TAXATION, CUSTOMS, & IMPORT DUTIES
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Q: DO YOUR PRODUCT PRICES INCLUDE REGIONAL VAT OR IMPORT TAXES?
A: No. In alignment with our honest operational model, all retail prices displayed across nestababy.store are strictly TAX-EXCLUSIVE. We do not collect, withhold, or calculate value-added taxes (VAT), regional sales taxes, or customs tariffs at checkout for any country worldwide.
Q: WILL I HAVE TO PAY ADDITIONAL FEES UPON ARRIVAL?
A: Yes. All local taxes, customs processing fees, and regional tariffs are determined exclusively by your destination country's border authorities. It remains the sole legal and financial responsibility of the customer/buyer to settle these regional compliance charges directly with their local courier or customs office.
Q: WHAT HAPPENS IF I REFUSE TO CLEAR CUSTOMS TAXES?
A: In strict accordance with our official Shipping Policy and Terms of Service, if a delivery fails, is abandoned at the border, or is rejected because the buyer refuses to pay their local government import taxes, Nesta Baby strictly reserves the right to deny any financial refunds, order cancellations, or product replacements.
PRODUCT, FABRICS, & SIZING
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Q: ARE NESTA BABY GARMENTS SAFE FOR HIGHLY SENSITIVE NEWBORN SKIN?
A: Absolutely. Your little nestling's skin protection is our life's work. We intentionally select premium, hypoallergenic textiles—such as our open-weave double-gauze muslin cotton—and utilize flat-lock seams, tagless necklines, and nickel-free snap closures to ensure a 100% scratch-free, breathable barrier.
Q: HOW DO I CHOOSE THE PERFECT SIZE FOR MY BABY?
A: Because babies grow beautifully at different paces, we highly recommend measuring your child's physical height, chest, or hips and matching them with the specific layout charts listed directly on each product page rather than relying solely on age brackets.
Q: HOW SHOULD I LAUNDER MY ARTISAN APPAREL?
A: To preserve the vivid watercolor prints, delicate embroidery, and cloud-like softness, we recommend machine washing with like colors on a gentle cycle with cold water (using a mesh laundry bag for muslin items). Tumble dry on low heat. Do not use harsh bleaching agents.
RETURNS & SATISFACTION GUARANTEE
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Q: WHAT IS YOUR FORMAL RETURN POLICY?
A: We proudly offer an official 14-day satisfaction guarantee. You have exactly 14 days from the official delivery date recorded by the courier tracking system to request a return. Items must be in pristine, unwashed, and unworn condition with all original Nesta Baby custom tags and protective packaging attached.
Q: WHO PAYS FOR THE RETURN SHIPPING FEES?
A: Unless an item unfortunately arrives physically defective or damaged due to a manufacturing error, the customer/buyer is exclusively responsible for organizing and paying all trackable return shipping fees back to our central warehouse in Poland (EU).
Q: HOW CAN I CONTACT THE NESTA BABY SUPPORT TEAM?
A: For the fastest, most secure, and natively encrypted communication, please reach out to our team via the official Contact Form hosted directly on nestababy.store. Our support family promises a detailed personal response within 24 hours (excluding weekends and national public holidays).